These terms and conditions are governed by the law in force in Victoria.

People First may change or modify these terms and conditions at any time and you agree to be bound by these terms and conditions as changed or modified. Notice of any changes or modifications will be provided by publishing the revised terms and conditions on this website only.


People First uses images, videos and other marketing collateral on its website. Any intellectual property rights in these materials belongs to People First and must not be used or reproduced in any way without People First’s express written consent.

People First do not use stories or images of people we support in advertising or promotional material without their consent. In some instances, names, images, gender, location or other identifying elements have been changed to protect the identity of the people we help.


Use of this website is governed by these terms and conditions and the Privacy Policy found on this website.

Information on this website is of a general nature. People First have aimed to ensure that information on this website is accurate, reliable and complete. No warranty of any kind, implied, express or statutory, is made by People First in relation to the accuracy, adequacy, reliability or completeness of the information and materials on this website and People First expressly disclaims liability for unknown errors or omissions in such information and materials.

Other websites

This site may be linked to other sites that are not maintained by People First. People First is not responsible for the content of those sites and does not accept responsibility for the use or reliance of material of any website which is referred to or accessed through our websites. The inclusion of any link to such sites does not imply endorsement by People First of the sites.

Website intellectual property

All intellectual property and copyright in this website or any other marketing collateral (in print or digital form) is owned by People First, unless otherwise stated.

You are permitted only to access and download the contents on the website pages temporarily and for the sole purpose of viewing the information for personal use. If you have downloaded any material from our website under a Creative Commons licence, then the material must only be used in accordance with the licence.

Except for the use outlined above, or as otherwise permitted under the Copyright Act 1968 (Cth) or other applicable laws and regulations, no information on this website may be permanently copied, reproduced, adapted, uploaded to a third party, linked to, framed, performed in public, distributed, stored, published, displayed or transmitted in any form, in whole or in part, by any process and you may not create derivative works from any part of this website or commercialise any information obtained from any part of this website without the specific written consent of People First.

Donations and Refunds

People First is registered as a charity with the Australian Charities and Not for Profits Commission. All pricing and transactions on this website are stated in Australian Dollars (AUD).

We only use your information to process your donations and may communicate with you about our charitable objectives.

Donations by individuals can be made in the form of one-off or recurring donations. People First will determine where the funds are directed within its services. If a donation is designated to a specific project, please indicate this in the note section of your donation and People First will use reasonable endeavours to direct that donation to the designated.

People First can provide official receipts for approved donations of $2.00 or more. People First accepts anonymous donations but is unable to issue a tax-deductible receipt to the donor in such circumstances.


People First thoroughly considers all requests for a refund and will ensure that genuine errors are corrected. If you would like to request a refund please provide details of how you made the donation, the amount, the date and the circumstances justifying your request.

If a donation is refunded, the associated tax receipt is no longer valid and should be securely destroyed. Please note it is your responsibility to submit correct receipts to the ATO (Australia Taxation Office).

Donations we cannot accept

In line with the Fundraising Institute Australia code we will not accept a donation where:

  • there is a reasonable belief that the donor is in vulnerable circumstances or lacks capacity to make a decision to donate; or
  • accepting the donation would compromise the interests and objectives of our cause
  • the cost of accepting the donation will be greater than the value of the donation; or
  • there is reason to believe that accepting the donation may give rise to litigation.

People First cannot accept funds raised in a way that is contrary to our values or may be seen to compromise or contradict the work that we do. This includes but not limited to the following areas:

  • Illegal activities
  • Violence, weapons, and armaments
  • Discrimination against vulnerable people
  • Irresponsible use or sale of alcohol and/or drugs
  • Risks to children and young people
  • Association with nudity, inappropriate sexualisation of children or young people or pornography.

Use of the logo and branding

Permission to use the People First logo and branding must be requested and will attract conditions to be negotiated between People First and your entity.